Service Advisor Role Overview As a senior service advisor, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our service department.
Your primary objective will be to provide accurate and transparent communication with customers regarding their vehicle's condition, required repairs, and recommended services.### Key Responsibilities1.
Customer Interaction: Greet and assist customers in a professional manner, gathering information about their service needs, and offering personalized recommendations based on manufacturer guidelines and vehicle conditions.2.
Service Recommendations: Clearly communicate vehicle issues, proposed repairs, preventive maintenance requirements, and suggested services to customers while maintaining transparency regarding costs.3.
Service Scheduling: Coordinate appointments with clients effectively manage loan vehicles when necessary. 4.
Pricing Transparency: Provide detailed estimates including parts labor potential additional charges ensuring no surprise fees upon completion of work.