On behalf of our Client based in Dublin, we are hiring an Account Manager to join their team on an initial 11 month contract. This role will be Hybrid with 3 days on site in their offices. This role would be within the Sales & Marketing team.Role ResponsibilitiesAct as a point of escalation for long-tail partners and clients, coordinate customer calls and remote troubleshooting when requiredOwn and engage with a growing portfolio of 100+ partners and direct clientsWork closely with product and engineering teams to ensure high customer satisfaction Collaborate with other regionalScaled Support Account Managers to review account health and proactively identify gaps in customer/product experienceMaintain and report customer account health and other key metrics Ensure that escalated BusinessRequired3+ years of technical support experience delivering/ enabling support3+ for enterprise applications or being in customer success/account3+ managementExperience of enterprise cloud software and concepts (e.g. Single Sign On), integration with cloud service providers (e.g., AWS), and APIs Excellent communicator with the ability to simplify and clearly explain technical concepts to a non-tech savvy audience Excellent analytical skills to accurately respond to customer and partner needs at scale Ability to build relationships and effectively leverage them to remove blockers and expedite work Demonstrated experience of excellent troubleshooting of customer and partner escalations in a ticket based workflow while achieving SLA requirements and managing critical escalations Leverage tools and technology to deliver value to multiple accounts at once through one to many programs Ability to embrace the mindset of continuous improvement and actively contribute to processes that help scale the service Experience using operational metrics on a daily/weekly/monthly basis to prioritize and move to actionPreferred2+ years of experience in working in scaled account management programs2+ in mid-market or enterprise companies1+ years of Project Management experience preferred, or commensurate1+ certificationIncident and Escalation management best practices