We are seeking talented professionals to join our team in an exciting and dynamic environment. As a key member of our global social media client, you will have the opportunity to contribute to meaningful projects that shape how millions of people connect and interact online.
General Overview:
The Role:
As a Generative AI Annotator or Community Operations Analyst, you will play a crucial role in shaping the user experience by accurately labeling data, reviewing AI-generated outputs, and providing feedback to improve the annotation process.
Requirements:
* For Generative AI Annotator:
* Level 7/8 degree (or equivalent)
* Fluency in English (C1) and Dutch
* Some customer-facing experience
* For Community Operations Analyst:
* Fluency in Dutch and English (B2)
* Some customer-facing experience
* Ability to handle sensitive or challenging material with professionalism
Key Responsibilities:
* Accurately label English and Hebrew data following project guidelines
* Review and refine AI-generated outputs for accuracy and quality
* Conduct basic research to ensure precise annotations
* Provide feedback to improve the annotation process
* Identify patterns and insights within the data
* Review and resolve user issues submitted through the ticketing system (e.g., account support or abuse reports)
* Enforce the platform's Terms of Use by monitoring and addressing policy violations
* Analyse data to identify ways to improve the user experience
* Spot trends and escalate complex or sensitive cases as necessary
* Recommend workflow improvements to enhance efficiency
* Manage sensitive content with discretion and resilience
Benefits:
* Free on-site meal (lunch or dinner)
* Private healthcare
* Pension contribution
* 25 days of annual leave
* Extensive training and access to CPL's Wellness Programme
* TaxSaver and Bike-to-Work Schemes
* Full training provided
Other Opportunities:
* Professional growth and development opportunities
* A collaborative and dynamic work environment
* Flexible working arrangements
What We Offer:
* Competitive salary and benefits package
* Opportunities for career advancement
* A supportive and inclusive work culture