Job Title: Front Office & Accommodation Manager
About Us
Monks Ballyvaughan is a boutique hotel, restaurant, and bar on the Wild Atlantic Way.
We are known for warm hospitality, fresh local seafood, and beautiful sea views.
We are seeking an experienced Front Office & Accommodation Manager to lead our front office and housekeeping teams and ensure an exceptional guest experience.
Role Overview
You will manage day to day front office operations and the full accommodation function, including housekeeping standards, room presentation, and linen and laundry coordination.
You will be hands-on, calm under pressure, and focused on service excellence, cost control, and team development.
Key Responsibilities
Front Office
Lead the reception team to deliver a professional and friendly welcome
Oversee reservations, room allocations, guest billing, and cash handling
Manage OTA inventory, rate loading, and parity in the PMS and channel manager
Handle guest queries, complaints, and VIP arrangements
Produce daily reports and communicate with all departments for smooth operations
Accommodation
Lead housekeeping team for daily cleans, stay overs, turnarounds, and deep cleans
Set and audit standards for room and public area presentation
Plan rosters and allocate workloads based on occupancy forecasts
Control linen and laundry processes and stock levels
Complete room inspections and coordinate maintenance jobs with clear follow up
Maintain COSHH, chemical use logs, and equipment care
People, Safety, and Compliance
Recruit, train, and coach team members with clear SOPs
Monitor performance, support development, and manage attendance
Ensure HACCP, health and safety, manual handling, and GDPR compliance
Track budgets and costs for labour, linen, amenities, and cleaning supplies
Requirements
Minimum 2 years in a hotel supervisory role across front office or accommodation
Strong PMS and OTA knowledge, confident with reporting and cash procedures
Proven people leadership with a hands-on approach
Excellent attention to detail and guest service focus
Strong planning and problem-solving skills in a fast-paced environment
Flexibility to work mornings, evenings, weekends, and bank holidays as required
What We Offer
Competitive salary based on experience
Staff meals while on duty
Training and support with progression opportunities
A professional and friendly working environment in a respected local business
Job Type: Full-time
Pay: €35,******-€37,****** per year
Work Location: In person