Job Description
Elevate Client Experience to New Heights as a Pivotal Force in Our EMEA Account Management Team.
Main Responsibilities
* Provide comprehensive account management support to merchant clients, primarily through email, ensuring that all inquiries are addressed promptly and effectively.
* Utilize a sophisticated client relationship management (CRM) tool to meticulously track all client interactions, correspondences, and outcomes.
* Partner with internal teams to resolve client inquiries and troubleshoot issues.
* Act as a key support resource for Relationship Managers, assisting with issue resolution and serving as a point of contact for escalations.
Key Skills
* Demonstrated experience in customer service, with a focus on delivering excellence in an eCommerce or financial services environment.
* Ability to handle complex inquiries with professionalism and efficiency.
* Strong analytical skills to identify areas for enhancement.
* Exceptional communication skills, both verbal and written, with the ability to actively listen and understand client needs.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.
We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.