Program Manager – Gurugram Operations is a critical role for Gurugram office as it continues to scale and grows partnership with GLG offices, globally, with objective to deliver significant value impact for our clients.
In this role, you will be based in our Gurugram office and will be working in partnership with entire Operating Leadership at Gurugram and various GLG Leaders, globally.
Directly reporting Head of Gurugram, the role provides excellent opportunity to run mission critical programs for Gurugram operations, do pro-active analytics and execute key insight to enable the teams/BUs in their service delivery, and also deep dives into key areas of opportunity while facilitating timely action.
Job Title: Program Manager, Gurugram Operations
Responsibilities
Drive the governance, reporting, and analysis at the consolidated level for Gurugram.
Optimize reporting & analysis, conduct Root cause analysis (RCA), and provide actionable insights to Business units/teams – especially in Client Solutions.
Partner with the Gurugram leadership team and coordinate operational initiatives and processes.
Project manage new initiatives/teams in Gurugram and drive governance, reporting, and analytics.
Drive sessions and events in collaboration with the HR and Facilities team to drive engagement activities such as Town Halls, New Hire days, cross-functional learning sessions (A Day In The Life Of), open sessions, LT Visits, etc.
Work with teams to ensure all metrics are completed within the stipulated timeframe.
Ensure a timely and accurate flow of communication across multiple stakeholders and manage various priorities calmly and efficiently.
Required Skills
3-4 years of relevant experience, and familiarity with GLG processes with an eagerness to learn.
Postgraduate / Graduate degree from a top-tier university
Analytic agility and creativity, with strong technical skills and the ability to develop and deliver key insights.
Devotion to accuracy, integrity, and consistency of data and models.
Proficiency in MS Excel – build efficient, scalable models; MS PowerPoint – create thoughtful communications and visually attractive decks.
Familiarity with Looker is a plus.
Strong communication and interpersonal skills to collaborate with multiple stakeholders.
Ability to work effectively with all levels of staff and handle confidential information discretely and professionally.
Multi-task and manage various assignments simultaneously.
Desired Attributes
Act with the highest integrity and professionalism in all their endeavors.
Think creatively and focus on opportunities for growth, while leading others to do the same.
Express a strong desire to work in a global team.
Demonstrate the ability and initiative to handle increasing responsibility over time.
About GLG
GLG is the world's insight network.
Our clients rely on GLG's global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).
We serve thousands of the world's best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions.
We connect our clients to the world's largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.
GLG's industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards.
Our compliance standards are a major competitive differentiator and key component of the company's culture.
Gerson Lehrman Group, Inc. ("GLG") is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
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