The role of a Concierge is a highly visible and rewarding position within a luxury hotel environment.
Key Responsibilities:
* Welcome and acknowledge guests, providing exceptional service and anticipating their needs to deliver outstanding results.
* Assist with luggage, directions, transport arrangements, and local recommendations to enhance the guest experience.
* Maintain thorough knowledge of hotel services and local amenities to assist with reservations, ensuring seamless communication and smooth operations.
* Handle guest correspondence and enquiries with professionalism and efficiency, upholding the highest standards of service.
* Ensure smooth communication with colleagues and management, attending briefings and training sessions to maintain a cohesive team dynamic.
* Uphold the hotel's standards, policies, and security responsibilities at all times, demonstrating a commitment to excellence.
* Support night porter duties when required, showcasing adaptability and a willingness to go above and beyond.
* Contribute to sales by positively promoting hotel services, fostering relationships and driving revenue growth.
About You:
* Previous experience in a luxury hotel or concierge role is highly advantageous, bringing valuable skills and expertise to the position.
* Excellent communication, interpersonal, and organisational skills are essential for success in this role.
* A professional, polished appearance with a genuine passion for guest service is paramount.
* Knowledge of Dublin's cultural, dining, and leisure scene is highly desirable, allowing you to provide informed recommendations and insider insights.
About The Merrion:
The Merrion, a member of the prestigious Leading Hotels of the World, is situated opposite Government Buildings in the heart of Dublin. Comprising 4 Georgian Townhouses, the 142 bedroom and suites are arranged around two 18th Century style gardens.