Overview
We are looking for an organised and diligent Office Administrator to join the Aldar Tissue team. This role will be responsible for a wide range of administrative tasks, including order processing, transport coordination, quality assurance, employee training, and systems management across various operational platforms. The ideal candidate will have experience with CRM systems.
Responsibilities
* Process customer orders for Musgrave, Lidl, Aldi, and other clients, ensuring accuracy and timely dispatch.
* Manage transport bookings via the Lidl portal and the internal transport booking sheet.
* Confirm the receipt of goods within the Warehouse Management System (WMS) and update stock levels for paper as per Aldar Tissue’s inventory count.
* Review the production quality report (QSF47) to ensure compliance with product specifications.
* Collect retain samples for Musgrave orders and maintain appropriate documentation.
* Deliver induction training to new employees, covering Health & Safety, Quality Assurance, and BRC.
* Utilise various operational platforms to manage tasks, including:
* Listing new products or updating existing product information.
* Managing and closing customer complaints, including QSF24.
* Updating product specifications.
* Processing orders and booking transport.
* Managing packaging compliance.
* Submitting H1/H2 reports for packaging waste.
* Ensuring calibration certificates are current.
* Managing pest control records.
* Verifying sustainability certifications.
* Maintain and update quality control documents such as QSF, QSP, WI, and product specifications for finished products and raw materials.
* Raise Purchase Orders (P.O.s) for procurement and manage the order process.
* Process invoices and generate new labels for product packaging.
* Assist with stocktaking and ensure accurate inventory management.
* Add new Purchase Orders and sheet information to the matrix for record-keeping.
* Coordinate pallet orders and maintain relevant documentation.
* Manage weekly payroll and ensure accurate employee records.
* Monitor and report on daily/weekly Key Performance Indicators (KPIs).
* Oversee employee holiday and training schedules, ensuring adequate coverage.
* Effectively manage CRM systems to support customer relations, order processing, and data accuracy.
* Leverage AI tools to optimise operational processes, such as inventory forecasting and production planning.
Scope of Position
The post holder will be expected to work any hours required in the execution of duties. The role does not have line management responsibility.
Location
This position is located at Aldar Tissues Greenogue Logistics Park, Rathcoole, Co Dublin, and will require travel to other sites.
Person Specification
Key Skills
* Demonstrated ability to communicate and influence credibly and effectively at all levels of the organisation
* Excellent verbal and written communication skills
* Keen attention to detail and adherence to procedures and deadlines
* Computer skills including Excel / Word / Outlook - Intermediate level is a minimum
Knowledge and Experience
* Flexible in approach, capable of prioritising numerous work streams.
* Excellent planning, organisation and administration skills
Personal Attributes
* Natural relationship builder with integrity, reliability and maturity
* Critical thinking and problem-solving skills
* Comfortable with building recommendation papers and other reports by analysing data
* Team player
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