Customer Success is a team effort, where collaboration and proactive relationships are key to driving business growth.
We're looking for a dedicated Customer Success Executive to join our team, ensuring that our motor dealer customers have a seamless experience with our services.
Your role will involve building and maintaining strong relationships with our customers, collaborating closely with Account Managers to lead all aspects of dealer portfolios, assisting with onboarding, handling enquiries, and guiding them through to success.
You'll be the go-to person for technical troubleshooting, ensuring long-term satisfaction, retention, and growth for our dealers.
What We're Looking For
* A great teammate who can collaborate effectively with colleagues to gain insight into customer issues, learn from each other, and continually improve how we support each other and our customers.
* A proud advocate who can represent the voice of our customers, demonstrating empathy, resourcefulness, and a solutions-focused attitude, bringing customer feedback to the product and commercial teams for follow-up.
* A relationship builder who knows that success isn't just about solving problems, it's about building trust, managing accounts, and contributing to long-term client relationships alongside our Sales team.
* A thirst for knowledge who is eager to learn the ins and outs of our products and services and find creative ways to solve customer problems.
* A collaborator who can partner closely with cross-functional teams, including Sales, Product, and Engineering, to deliver excellent outcomes for our customers.
* A systems' savvy individual who is confident using tools like Intercom and Salesforce, utilising functionality to improve and simplify how we work.
* A commercially aware individual who understands how their work contributes to team objectives and key results, as well as the bigger picture of our business success.
Requirements
* Minimum of 2-3 years' experience in a customer-facing role, ideally within an online or technical support environment, with a focus on relationship management and customer success.
* Proficiency with technology and customer support tools such as Salesforce, Intercom, or similar platforms.
* Strong team player who can collaborate effectively while also being able to work independently and take initiative.
* High attention to detail with the ability to spot patterns in customer behaviour and drive continuous improvements.
* Ability to handle multiple demands while maintaining a high standard of quality and service in a fast-paced and agile environment.
* Customer and team orientated, motivated to engage with customers and colleagues to ensure their success, and resolve any issues efficiently.
Benefits
* We offer a culture where people look forward to work, whether in our office or working remotely, which is optional for all employees.
* We do this by making us a place you'll be listened to and trusted to do your job, where you can have fun, learn, and feel appreciated, and where you get focused career development, growth, and progression opportunities.
* We want you to feel confident that this is the right place for you, your career, your wellbeing, and your future.
* Above all, your health and wellbeing are at the forefront of how we build the business, so you'll receive life insurance, fully-paid healthcare, and a 5% contribution towards your pension.