Our ideal candidate is a highly motivated and organized Community Operations Specialist.
The successful candidate will be responsible for managing the day-to-day operations of our community, ensuring that all inquiries are responded to in a timely and empathetic manner.
To achieve this goal, the candidate will become knowledgeable about our products and community standards, making well-balanced decisions and advocating effectively for our community.
Key responsibilities include investigating and resolving issues reported on our platform, such as requests for account support and reports of potentially abusive content.
The candidate will respond to user inquiries with high quality, speed, empathy, and accuracy, using market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users.
Additionally, the candidate will enforce our community's Terms of Use by carefully monitoring reports of abuse on the site, reviewing reported content within agreed turnaround times and standards of quality.
Other key responsibilities include identifying inefficiencies in workflows and suggesting solutions, recognizing trends and patterns and escalating issues outside company policy to the global team.
Job Requirements:
* Proficient in Russian and English, with cultural understanding of the market.
* Experience working in an office environment, preferably in a fast-paced environment.
* Strong interpersonal skills, verbal and written communication skills, and empathy.
Benefits:
* Health insurance
* 25 days annual leave
* Extensive training and development
* Access to wellness programs
* Tax saver travel card
* Bike-to-work scheme
Equal Opportunity Employers:
We champion diversity and equality, fostering an inclusive environment that recognizes the collective strength found in diverse backgrounds, skills, and experiences.