About the role:Flogas is seeking to recruit an Operations Administrator who will work closely with internal departments and external parties to assist in processing of customer accounts. Working primarily as part of a busy Back Office customer service team, you will support our domestic, commercial and industrial customers. This will be a varied role to providing assistance to a dynamic and growing customer service and sales department.We are recruiting for both permanent and contract staff.Main Areas Of ResponsibilitiesCommunicate and coordinate with colleagues across the business to offer the best-in-class service to our customers. Processing of customer accounts in a compliant, timely and professional manner. Ensure data is accurately captured for new and existing customer accounts. Ensure the smooth processing of accounts by updating utility meter reads and dealing with any issues preventing successful and accurate billing. Ensuring documentation and welcome packs are issued following processing in a timely manner. Management of electricity and gas market processes, exception management and resolving customer account queries. Supporting the Billing, Banking and Credit Control functions in all of their operational activities as required. Supporting colleagues across the Customer Services Department as required. Generate and update reports. Additional duties as required. Candidate Profile:The ideal candidate for this role has at least one year of experience working in customer service, preferably within a call centre environment. While experience in the energy sector would be advantageous, it is not essential. The candidate should possess strong multi-tasking abilities, keen attention to detail, and excellent communication skills. Proficiency in IT is essential for this role.About Flogas:Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic.Over the years, Flogas has evolved and grown as a business and is now also a leading supplier of Natural Gas and Electricity in both residential and commercial markets. We have an esteemed reputation within the Energy Industry and have been awarded the NSAI Quality System Certificate from the I.S. EN ISO 9001 SeriesFlogas head office is based in Drogheda, Louth and over the past number of years, we acquired two more businesses - Budget Energy, based in Derry and Flogas Enterprise, based in Dublin. As a Flogas Group, we are now driving our growth strategy to achieve our vision of being Irelands leading provider of total energy solutions, meeting our customers changing needs and delivering to the highest possible standard.Why work with us?Flogas is a well-established business within the DCC group and is continuing to grow, becoming a top provider in the energy sector, making it a very exciting time to be part of the Flogas Group. We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard.Benefits:Competitive SalaryDefined contribution pension schemeHeath InsuranceStaff discountsHybrid work options (role dependant)Health and Wellbeing SupportsLearning and DevelopmentCareer Advancement is important to us in Flogas. All our roles are advertised internally, and we encourage internal progression right across the business. Flogas is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.