High Touch Implementation Specialist
Hi, I’m Daryl and I’m the Manager of High Touch Implementations at Ashby. One of my favorite aspects of Ashby is our operating principle of Continuous Improvement. Coupled with our principle of caring deeply about our customers, we often find ourselves wondering, “What is a better way to accomplish this?” That’s why I am thrilled to be hiring a High Touch Implementation Specialist!
About This Role
As an Implementation Specialist aligned to our High Touch segment, you will be responsible for managing and executing the end-to-end implementation of Ashby’s solution for mid-market and smaller enterprise customers. Your book of business will include 12-15 active implementations at a time, each lasting 4-8 weeks. You will work directly with customers to develop and execute implementation plans that ensure a positive customer experience and expedited time to value. Your goal is to support our customers, helping them get up and running swiftly with Ashby so they can achieve their desired outcomes.
Role Requirements
Implementation & Project Management: Extensive experience leading implementation and onboarding projects in high-growth B2B SaaS environments, defining scope, aligning stakeholders, communicating project plans, and delivering results against agreed expectations. You keep teams on track to meet milestones, work effectively in a remote-first setting, and are willing to travel