Our mission is toset the standard for excellence in the automotive retail industry. We are driven to enable our people to provide customers with an innovative, personalised and premiumexperience at every stage of the their journey to build lasting relationships, commitment and trustfor the road ahead. We are Frank Keane Volkswagen. Job Summary: As a Diagnostic Technician at Frank Keane Volkswagen, you will be responsible for the diagnosis, repair, and maintenance of all types of vehicles, particularly those from the Volkswagen brand. You will work with cutting-edge technology on the latest vehicle systems to ensure the safety, performance, and longevity of these vehicles. Key Responsibilities: Diagnostic Assessment: Conduct comprehensive diagnostic tests and inspections to identify issues relating to customer concerns to achieve a first time fix. Maintenance and Repairs: Perform routine maintenance and advanced repairs on electric, hybrid and ICE vehicles, including battery servicing, charging system checks, and powertrain component replacements. Safety Compliance: Adhere to strict safety protocols and guidelines when working, ensuring the safety of both the technician and the vehicle. Documentation: Maintain detailed records of all service and repair work performed, including diagnostic findings, parts used, and labor hours to ensure warranty procedures are adhered to. Software and Firmware Updates: Stay up-to-date with the latest software and firmware updates for electric and hybrid vehicles, and ensure these updates are correctly installed. Customer Interaction: Interact with customers to explain diagnostic findings and repair recommendations, provide cost estimates, and answer any questions or concerns related to their vehicles. Quality Control: Ensure that all work is completed to the highest standards and meets Volkswagen's quality and safety requirements. Parts Ordering: Identify and order necessary parts and components for vehicle repairs, and manage inventory effectively. Training and Development: Keep up-to-date with the latest advancements in electric, hybrid and ICE vehicle technology through training programs and certifications provided by Volkswagen or other relevant organizations. Requirements:. Certifications: Qualified Diagnostic Technician from a recognized brand or training partner, VAG group a benefit but not essential. Experience: Previous experience as a vehicle technician or diagnostic technician is essential. Volkswagen-specific experience is a plus. Technical Skills: Proficiency in using diagnostic tools and equipment, in-depth knowledge of vehicle electrics and all vehicle systems.. Safety Awareness: Demonstrated commitment to safety, with knowledge of safety procedures and protocols. Communication: Strong interpersonal and customer service skills, with the ability to explain complex technical information in a clear and understandable manner. Team Player: Ability to work effectively in a team-oriented environment and collaborate with other technicians and service staff. Benefits: Extremely Competitive Salary Ongoing training and professional development through Volkswagen National Training Centre and other forms. A higher than standard salary & bonus package, tool allowance and workwear provided combined with a 100% commitment to training and career development in a financially secure and expanding dealership group. Skills: Mechanic Technician diagnostic