Job Title: German Customer Success Specialist
Job Location: Dublin City (Hybrid)
Salary: €70,000 including bonus & benefits.
The Opportunity
Are you a customer-focused problem-solver with a knack for technology? We're seeking a
German Customer Success Specialist
to join our team and become an expert in a leading enterprise platform. You won't just be onboarding customers; you'll be their trusted guide, ensuring they successfully integrate our solution and thrive in the long run.
This is a dynamic, hybrid role based in our modern Dublin office, where you'll be on-site every Tuesday, Wednesday, and Thursday.
What You'll Be Doing
* Be a Customer Champion:
Drive the successful adoption of our secure solution. You'll work with businesses of all sizes, ensuring they get the most out of our product and feel supported every step of the way.
* Resolve Challenges:
Act as a technical troubleshooter. You'll use your expertise to guide customers through the onboarding process and resolve any technical or account-related issues that pop up.
* Build Lasting Relationships:
Proactively nurture your customer base. You'll manage relationships and identify new opportunities for them to grow with us, setting the stage for future partnerships.
* Support Key Initiatives:
Collaborate with our support specialists on major deals, helping to manage client relationships, timelines, and inquiries to ensure smooth rollouts.
* Track Everything:
Maintain detailed records of customer interactions and use cases in our CRM. This helps us to improve our process and scale our support efforts.
What We're Looking For
* You are fluent in both
German and English
.
* You have a bachelor's degree or equivalent experience.
* You have at least a year of experience in a customer success or CRM role within a SaaS company.
* You possess a strong understanding of enterprise software, particularly secure platforms.
* You are an expert at technical support and troubleshooting.
* You are comfortable using
CRM tools
like Salesforce.
* You excel at building and growing professional relationships, including with senior-level clients.
Our Offer
We believe in taking care of our team. Here's what you can expect:
* A base salary of
€60,000 per annum
with an additional variable bonus of
€10,000
.
* Full
VHI Health cover
from your very first day.
* Access to structured
training and career development programs
.
* Extra perks like
paid birthday leave
, an employee assistance program, and awards for top performers.
This is an incredible opportunity to make a real impact with a global leader in sales and revenue solutions. If you are a proactive problem-solver with a passion for customer success, we encourage you to apply to Emily Mason via the link attached.