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Client service administrator

RCPS Property Services Ltd
Client service administrator
Posted: 17 October
Offer description

We are a property maintenance company seeking an organised and proactive ClientServices Administrator to join our team.At RCPS, we bring over 20 years of trusted expertise in responsive and plannedmaintenance for occupied properties, supported by a directly employed, highly skilled teamand a fleet of 30+ vehicles. We serve Housing Bodies, Letting Agents, Asset Managers,Landlords, and Homeowners across Ireland, delivering safe, efficient, and high-qualityworkmanship within agreed budgets and timescales.Our people are at the heart of our success. We invest in wellbeing, training, and careergrowth, and we are proud that many of our team members have been with us for over 15years. If you are an ambitious client service executive looking to develop your skills andprogress your career, RCPS will support you every step of the way.What We Offer: Competitive package with career progression opportunities Cycle to Work Scheme Free onsite parking Refer a Friend Scheme Christmas bonus voucher Pension Plan Regular team social events (breakfasts, BBQs, Christmas party)Key Responsibilities Act as the first point of contact for clients, tenants, and contractors, ensuring queriesare handled promptly and professionally. Log, track, and monitor maintenance requests, ensuring jobs are scheduled andcompleted within agreed timeframes. Manage client portals, uploading reports, certificates, and updates to maintaincompliance and transparency. Prepare and issue quotes, invoices, and supporting documentation where required. Coordinate with contractors and suppliers to arrange attendance, confirm schedules,and ensure timely delivery of services. Monitor job progress and follow up on outstanding works or documentation. Maintain accurate records, databases, and filing systems, both digital and paper-based. Produce and circulate reports for clients and management, highlighting job status,outstanding actions, and compliance requirements. Support the team with diary management, meeting coordination, and general officeadministration. Assist with health and safety compliance by tracking certificates, risk assessments,and contractor documentation. Build and maintain strong working relationships with clients to support accountmanagement and customer satisfaction. Identify opportunities to improve administrative processes and contribute to moreefficient workflows.Candidate Requirements Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learningclient-specific software or portals. Strong problem-solving skills and ability to prioritise tasks under pressure. High level of accuracy and attention to detail when handling documentation andreports. Minimum 3–5 years' previous experience in a busy administrative role. Ability to work independently while contributing effectively to the wider team. Professional telephone manner and confidence dealing with contractors, suppliers,and clients. Experience coordinating or scheduling jobs, contractors, or service visits is desirable. Knowledge of compliance requirements (such as health and safety documentation,certificates, and service records) would be beneficial but not essential. Positive, proactive attitude with a willingness to take ownership of tasks. Background in property maintenance or facilities management is an advantage.Working HoursMonday to Friday, 8:30 am to 5:00 pm with a one-hour lunch break.LocationThis is an onsite, in person role based at our Dublin 12 office - D12FK85HoursMonday to Friday 8.30am – 5.00pmContact for more information.Job Type: Full-timePay: €33,000.00-€39,000.00 per yearBenefits:Bike to work schemeCompany eventsOn-site parkingSick payWork Location: In person

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