Job DescriptionAs the Engineering Manager in AI Agents - Accounts Provisioning and Self Service Team, you'll lead and grow a team of talented engineers shaping the future of how our clients build and manage conversational experiences.
Your team will shape the entire customer journey for our AI agents—from presales all the way to Go Live.
Our mission is to seamlessly integrate AI agents into Zendesk, making onboarding fast, intuitive, and fully self service.
We own critical areas like account provisioning, account management, and self-service onboarding, which not only delivers a frictionless experience to every customer, but also accelerates Time To Value and drives the company's scalability.
Working at the core of the AI agents organization—the fastest growing and most strategic group in the company—you'll have a unique opportunity to build high-impact tools and products that are central to our org's mission.This is an exciting time to join us: we're a tight-knit, collaborative team taking on big, visible projects with real ownership, enabling customers worldwide to get started with AI agents quickly and effortlessly.
If you want to help transform the way companies onboard and succeed with AI, APSS is where your work will make a direct difference.
You will directly manage about 6-8 engineers from various skill sets (Frontend and Backend) and will work closely with stakeholders across the department.
What you will be doing: Lead a cross-functional team, guiding them towards achieving their full potentialFoster a culture of continuous improvement and collaboration, driving your teams to innovate and continuously discover and evaluate new technologiesEmpower your team through coaching, mentorship, and skill developmentFoster a culture of micro feedback, mutual accountability, shared ownership, and a bottom up culture in close collaboration with the other Engineering ManagersEnable engineers to push for best practices inside their discipline aiming at greater productivity, cleaner code and product qualityCollaborate with fellow Engineering Managers and Chapter Leads to keep our engineering group focused and effectiveFacilitate communication between Engineers, Product Managers and stakeholders across the business, fostering understanding and alignmentAccountability for for the delivery and product quality in your teamWhat you bring to the role:Enthusiastic mentor with the ability to inspire teams, fostering professional development and empowering teams to reach their full potentialStrong technical background and professional experience developing and maintaining complex architectures Proven track record of successfully managing and motivating engineering teams, driving them towards achieving ambitious goalsExperience scaling teams and leading engineering teams through changeUnderstanding the value of diverse perspectives and actively seeking input from others to achieve optimal outcomes, acknowledging that your own viewpoint may not always be the bestYou excel in facilitating discussions and communicating with various stakeholders, ensuring clarity and alignment across teams and departmentsExperience working in collaborative teams,leveraging practices like pair programming and code reviews to promote knowledge sharing and enhance team performanceStrong expertise in iterative development and balancing risksCommitment to Quality and a deep understanding of how to achieve and maintain it within complex architectures and software designsAbout ZendeskZendesk builds software for better customer relationships.
It empowers organizations to improve customer engagement and better understand their customers.
Zendesk products are easy to use and implement.
They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products.
Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.Interested in knowing what we do in the community?
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