Overview
Join to apply for the Assistant Front Of House Manager role at InterContinental Dublin.
The 5* InterContinental Hotel (part of the MHL Hotel Collection) is recruiting for a passionate Assistant Front Of House Manager to join the team. The InterContinental Dublin is located in Ballsbridge, near the RDS and Aviva Stadium, with easy access by bus and DART. InterContinental aims to build a strong team and offers opportunities for a lifelong career with global potential and a sense of pride in work well done.
Responsibilities
* Main contributor to all Rooms Division and external operational briefs and planning meetings.
* Ensure the team performs in accordance with the divisional SOP guidelines, while challenging these guidelines and suggesting improvements.
* Proactively maximize revenue opportunities and ensure that the Front Desk Agents are assisting in achieving key departmental targets.
* Plan day and night rooms operations pertaining to the arrival experience, lobby management, Concierge experience, guest recognition program, inventory management & departure experience.
* Resolve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Respond to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone.
Benefits
Gym, Meal Allowance / Canteen
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management
Industries
* Administrative and Support Services
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