The Springfield Hotel,part of The iNUA Collection is now looking for a passionate and professional Receptionist to join our team.
As the first point of contact for our valued guests, you will play a pivotal role in ensuring a memorable and positive experience.
Responsibilities:
* Welcome guests with a warm and friendly smile, ensuring a positive first impression.
* Efficiently check-in and check-out guests, processing payments and adhering to all company procedures.
* Provide exceptional customer service, addressing guest inquiries and resolving any issues promptly and professionally.
* Manage switchboard operations, directing calls and providing information to guests.
* Maintain a well-organised reception area, ensuring cleanliness and tidiness.
* May assist with administrative tasks, such as filing and photocopying.
Qualifications:
* Previous experience in a hospitality setting, preferably within a hotel environment.
* A genuine passion for exceeding guest expectations and delivering exceptional service.
* Excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.
* Strong organisational skills with a keen eye for detail.
* Proficiency with PMS like HotSoft and/or Opera.
Benefits:
* Competitive salary and benefits package.
* Opportunity to work within a dynamic and supportive team.
* Be part of a prestigious hotel collection renowned for exceptional service.
* Gym and Pool free membership.
* Access to employee discounts for you, your family and friends.
* Learning and development opportunities.
We are looking for a motivated and enthusiastic individual to join our team! If you are passionate about hospitality and thrive in a fast-paced environment, please apply today and join our INUA Collection family!
The iNUA Collection is an equal opportunities employer.
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