Overview
PwC Ireland welcomes top talent from all backgrounds to join us at the start of what will be your lifelong journey of development and discovery. Our collective blend of expertise and experience makes PwC a great place to work. Let's see where your talent could take you.
Line of Service Internal Firm Services
Industry/Sector Not Applicable
Specialism IFS - Information Technology (IT)
Management Level Associate
Job Description & Summary
PwC Ireland- Bring Your Talent, Grow Your Skills, Unlock Your Potential!
The Procurement & Asset Management team manages IT assets across their full life cycle (procurement, acquisition, provisioning, deployment, recovery and disposal). The Joiners and Leavers process which on-boards/off-boards PwC employees is also a core activity performed by the team and this will form a key part of this role.
Responsibilities
* Working in coordination with team members to prepare for employee intakes.
* The preparation / provisioning and deployment of IT equipment to the new hires.
* Administration and reporting of IT assets both in stock and deployed.
* Maintenance of IT asset data including changes to assignee and/or staff info.
* The administration of employee terminations and recovery of assets.
The position requires diligence, the ability to adhere to process & controls and strong attention to detail. The successful candidate must be able to integrate into and work well in a team environment while also being able to work independently at a consistently high level under pressure. They must be able to plan their work and manage both their time and the expectations of key stakeholders. They must be able to communicate effectively both within their team and when engaging with key business stakeholders.
Associate Responsibilities
As an Associate, you will work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:
Employee Intakes & IT Equipment Management
* Provision and configure IT equipment for new hires.
* Administer IT assets (stock and deployed), including data maintenance and recovery during terminations.
Procurement & Stock Management
* Manage purchasing system admin (requisitions/receiving) and maintain IT procurement catalogue.
* Oversee stock and storeroom management.
IT Asset Deployments & Recovery
* Monitor HR staff tracker for new joiners and terminations.
* Ensure timely setup and deployment of IT equipment for new joiners.
* Recover assigned assets and provide regular reports on asset returns.
* Escalate issues or delays to relevant stakeholders.
General IT Asset Administration
* Manage PAM end user service requests and respond within agreed SLA.
* Maintain accurate asset registers and participate in regular process reviews.
* Provide regular reports on PAM service delivery.
Other Duties
* Perform other reasonable tasks as requested by management.
Experiences and Skills
* Minimum 4 yrs in an IT role including 2 yrs specific to IT Asset Management (or similar)
* Experience using service desk platforms (Service Now)
* Relevant 3rd level qualification
* Strong verbal and written communication skills
* Ability to develop and maintain effective working relationships internally and externally
* Strong customer service skills
* Committed to quality and excellence
* Good attention to detail and ability to work under pressure to meet deadlines
* Ability to multitask and respond to changing priorities
* Solution oriented with strong problem-solving skills
* Good teamwork skills, ability to build positive relationships within and across teams
Education
Degrees/Field of Study required: Degrees/Field of Study preferred:
Certifications
Certifications: not specified
Other details
* Travel not specified
* Available for Work Visa Sponsorship? No
* Government Clearance Required? No
PwC Ireland is committed to creating an environment that promotes equality and dignity at work. Working together in an inclusive environment enables us to harness the collective and complementary skills, knowledge, background, and networks of our people.
Job ID: 639687WD
Location: Dublin
Line of Service: Internal Firm Services
Recruitment team, PwC Ireland (Republic of)
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