Laharts Skoda are looking to recruit an Experienced Customer Service Advisor to join our Aftersales team in Clonmel.
Responsibilities & Qualifications
Manage service customer appointments efficiently and liaise with customer as appropriate
Dealing with customer requirements for service and repair in an efficient and courteous manner both by phone and service reception
Liaise with Workshop, Warranty and Parts Department.
Achieve consistently high standards across the dealership and identify new ways to increase the performance
Determine workshop availability on booking system and manage bookings to ensure maximum workshop efficiency
Maintain high levels of customer service whilst offering advice to customers regarding technical issues, costs, completion times etc.
Keep customers up-to-date on progress of each vehicles undergoing maintenance and agree on any additional work required.
Deliver highest levels of customer satisfaction and retention.
A passion for excellence in customer service
Minimum of 2 years' experience in a similar Service Advisor role
An enthusiastic, positive results orientated approach which demonstrates exceptional levels of customer care
Experience in managing customer accounts
Excellent Interpersonal skills and be highly motivated, Fluent written/spoken English with excellent communication and organisational skills
Strong Computer Skills including MS Office
Full clean Irish driving license
What we offer
Performance Bonus
A clean and safe working environment
Job Type
Permanent
Bike to work scheme
Schedule
Monday to Friday
Supplemental Pay
Performance bonus
Experience
Service Advisor: 2 years (required)
Licence/Certification
Full Driving Licence (required)
Location Clonmel
Salary Competitive Salary & Bonus Package
Benefits Competitive Salary
Closing Date 31/12/2025
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