IT Support Engineer
Location: Bon Secours Hospital Cork, Ireland
Type: Full-time, Permanent
Reports to: IT Business Services Manager
About the Role
We are seeking a customer-focused IT Support Engineer to provide reliable Level 1 & 2 support within a fast-paced private healthcare environment. This role is key to ensuring responsive, high-quality IT support for clinical and administrative users, with a strong focus on ticket ownership, communication and service improvement.
Key Responsibilities
* Deliver Level 1 & 2 IT support onsite and remotely across clinical and administrative users
* Own, manage and resolve support tickets within agreed SLAs
* Troubleshoot hardware, software, network and Citrix-related issues
* Support healthcare applications and escalate where required
* Deploy, configure and maintain end-user devices and IT assets
* Assist with IT upgrades, rollouts, audits and minor project work
* Maintain asset inventory and support procurement activities
* Participate in on-call/out-of-hours support and travel to other sites as required
Requirements
Essential:
* Proven experience in a ticket-driven IT support environment (e.g. ServiceNow, Freshdesk, Zendesk)
* Strong understanding of ITIL principles (incident, request and problem management)
* Ability to work independently, prioritise workload and manage competing demands
* Excellent communication and customer service skills, particularly in high-pressure environments
Desirable:
* Experience supporting healthcare or clinical systems (e.g. MEDITECH)
* Experience working in a regulated or compliance-driven environment
Skills:
* Proactive, accountable and detail-oriented
* Strong sense of ownership and professionalism
* Collaborative, customer-focused and calm under pressure
* Willing to learn and continuously improve
To Apply: Please submit your application through our website/Workday.
Informal enquiries to John O'Mahony, IT Business Services Manager, Bon Secours Hospital Cork:
Bon Secours Health System is an equal opportunities employer. Our values of Human Dignity, Compassion, Stewardship, Service and Integrity guide everything we do. We are committed to fostering an inclusive and supportive workplace where all employees have the opportunity to thrive. We welcome applications from individuals of all backgrounds, abilities and perspectives, and provide reasonable accommodations throughout the recruitment process.