Job Description
The Broker Support Lead is responsible for delivering a high-quality service to broker partners while fostering close working relationships with supporting business units. This role will be based in our Head Office - Dublin 12.
Key Responsibilities:
1. Provide service and support of the highest quality to our Broker partners.
2. Manage broker support team, assign tasks, performance management, training, QA, coaching, and mentoring.
3. Generate new business opportunities according to the sales plan by interacting, encouraging, and negotiating with our broker partners.
4. Provide Credit Control support to the Broker Credit Control team Respond to all telephone and e-mail enquiries from Brokers promptly and effectively.
5. Work closely with Underwriting, Broker Development Managers, and Head of Broker to achieve and exceed sales and service levels of the unit.
6. Responsible for the maintenance of all relevant records in accordance with regulatory, statutory, and internal requirements.
7. Ensure any issues arising are dealt with in accordance with FBD standards and that where appropriate issues are escalated in a timely fashion.
8. Support organisational change initiatives and represent the broker department in company projects Quality control testing for broker projects and agency maintenance Develop and maintain good relationships with FBD internal departments in order to deliver a high standard of Broker service and support.
9. Provide regular input into management business performance and service reports Produce high-quality reports and presentations for senior management and broker partners Any other duties/responsibilities as may be reasonably assigned by the Head of Broker in line with business unit or company requirements.