Head of Client Services, Republic of Ireland
Job Details
Location: Republic of Ireland
Salary: Highly Attractive Salary and Relocation package
Job Reference: J79366
Posted: 01.07.2025
Expiry Date: 15.08.2025
Company Overview
A world-leading packaging company promoting sustainable development through innovative solutions is seeking a Head of Client Services. The role requires senior management experience and strong commercial acumen to oversee communication between customer service, procurement, and operations.
Key Responsibilities
* Oversee the customer service department
* Lead the Customer Service team in daily support activities, including order input, new business projects, and queries
* Drive initiatives to improve customer experience
* Foster a team-based culture and provide regular feedback
* Coordinate with production and quality departments to communicate customer requirements and prioritize production resources
* Provide data analysis for internal and external customers
* Conduct training, recruitment, and performance reviews
Additional Responsibilities
Oversee purchasing of direct materials, report on inventory KPIs, drive working capital improvements, and manage subcontractors. Procurement experience is a plus.
Candidate Profile
* Strong leadership skills capable of motivating teams in challenging environments
* Ownership mentality with responsibility for deliverables in CS/Planning/SC areas
* Minimum 5+ years’ experience in print or packaging industry
* Team building and training skills
* Relationship-building abilities
* Focus on continuous improvement and initiative implementation
* Commercial awareness and customer representation experience
* Planning experience with planning systems or processes
* Proficiency with numbers and Excel
* High energy levels
* Technical aptitude to understand production processes
Additional Notes
Applicants should hold a valid passport for the country. Work permit requirements apply. All applications must be submitted via the 'Apply now' button. Please do not include bank or payment details in your application.
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