Overview
Our client, a technology-focused organisation, is seeking a skilled IT Support Engineer to provide comprehensive technical assistance to end-users. This role combines helpdesk support and on-site field services across a broad range of systems and applications. The role is 50% hybrid but does require someone who can drive (Full Driving License needed).
Responsibilities
* Deliver 1st and 2nd line support via phone, email, and remote access tools.
* Conduct on-site troubleshooting for hardware, networking, and software issues.
* Support and maintain desktop, laptop, printer, and mobile device operations.
* Manage and support Microsoft 365, Windows environments, Azure, and Active Directory.
* Resolve issues with business-critical applications and core systems.
* Handle user account setups, system updates, and patch management.
* Maintain detailed documentation for incidents, solutions, and changes.
* Escalate complex issues to senior engineers or third-party vendors as needed.
* Provide outstanding customer service and maintain professional communication at all times.
Qualifications
* Minimum 2 years’ experience in a helpdesk or field-based IT support role.
* Proficiency in Windows OS, Microsoft 365, Azure, and Active Directory.
* Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, and Wi-Fi.
* Practical experience troubleshooting IT hardware and peripherals.
* Experience using helpdesk/ticketing systems.
* Strong problem-solving and communication skills.
* Ability to work independently and manage workloads efficiently.
* Full driving licence and access to personal transport.
* Familiarity with label printers and barcode scanners.
* Experience using FreshService or similar helpdesk platforms.
* Exposure to Microsoft Intune or other mobile device management tools.
* Knowledge of Linux/macOS environments.
* Competency in SQL for basic querying or data analysis.
* Understanding of API integrations (REST/SOAP).
* Experience with ERP systems such as Infor M3.
* Awareness of ITIL principles and practices.
* Industry certifications (e.g. CompTIA, Microsoft, Cisco, ITIL).
Educational Requirements
* A recognised third-level qualification in Computer Science, Information Technology, or a related field.
* Monday to Friday schedule with flexibility.
* Bonus structure.
* Life assurance cover.
How to apply
If you are interested in this role, please apply with your updated CV.
#J-18808-Ljbffr