Company DescriptionPioneer Homecare is an Irish family-owned company committed to providing personalized and high-quality home care services. With over 30 years of experience operating a successful residential nursing home, Pioneer Homecare offers tailored in-home care solutions to meet various client needs. Our mission goes beyond basic assistance, aiming to help clients feel safe, independent, and comfortable in their own homes. We prioritize hiring a carefully vetted team to maintain the high standards of care that clients and their families expect.Role DescriptionThis is a Full Time role for a Client Care Supervisor working in the field The Client Care Supervisor will oversee the delivery of exceptional customer service, ensure client satisfaction, and manage support for ongoing care plans. Core responsibilities include addressing client inquiries, managing service requests, and collaborating with team members to ensure high-quality care delivery. The role also involves monitoring customer feedback to identify areas for improvement.QualificationsProficiency in Customer Service Management, Customer Support, and ensuring Customer SatisfactionStrong Analytical Skills for identifying client needs and assessing care qualityExcellent Communication skills for liaising with clients, families, and team membersPrevious experience in home care, healthcare, or related industries is a mustFull QQI Level 5 in Healthcare and Level 6 in Healthcare Supervisory Management or working towardsAbility to work independently and remotely while maintaining high organizational standards