Job Title:
We are seeking a seasoned hospitality professional to spearhead the front office function in a bustling 4-star hotel.
The ideal candidate will be responsible for overseeing the recruitment, training and coaching of team members to ensure seamless guest service at all times.
* Supervise room bookings to guarantee special requests are addressed before guest arrival
* Personally manage VIP bookings, adding a touch of excellence when required
* Collaborate with other departments to provide exceptional guest experiences
The successful candidate will enjoy a competitive salary, opportunities for career advancement within our nationwide hotel chain, and staff benefits.
About the Role:
This is an exciting opportunity to join our dynamic team and contribute to delivering outstanding customer service.
Key Responsibilities:
1. Manage front office operations, ensuring a smooth and efficient experience for guests
2. Foster strong relationships with colleagues across departments to enhance guest satisfaction
3. Continuously evaluate and improve front office processes to maintain high standards