Group Reservations Manager
We are seeking a seasoned professional to oversee our group reservations function, ensuring seamless execution from quotation to contract handover. This role requires meticulous attention to detail and excellent communication skills.
* Track, follow-up, and document all enquiries thoroughly.
* Accurately enter groups into our system with relevant notes, traces, and rates.
* Upsell hotel facilities at every opportunity.
* Stay up-to-date with market pricing and review our rates accordingly.
About the Role:
This is an exceptional chance to join a dynamic team in a leading Dublin four-star hotel. As a Group Reservations Manager, you will be responsible for managing group reservations, ensuring efficient operations, and delivering exceptional customer experiences.
Key Responsibilities:
* To ensure that every enquiry is tracked, followed-up, and thoroughly documented.
* To guarantee accurate entry of all groups into our system with relevant notes, traces, and rates.
* To upsell hotel facilities at all times.
* To maintain awareness of hotel market pricing and review our rates appropriately.
Requirements:
* At least three years' experience within a hotel reservations office with group reservations experience.
* Strong numeracy skills and excellent communication skills with fluent English, written and verbal.
What We Offer:
* A competitive salary package.
* Ongoing training and development opportunities.
* A collaborative and dynamic work environment.