This full-time, in-house role is integral to ensuring that the day-to-day operations run effectively and efficiently.
Your day-to-day duties will include working with the technical sales team, coordinating schedules, arranging BERs and Technical Assessments. As the first point of contact for the Company a history with phone and email correspondence is key. Applicants for this position will need exceptional organisational and communication skills, as well as the ability to prioritise multiple tasks.
Established in 2001, Ashgrove Renewables brings over 20 years of expertise to the Irish renewable energy market. In 2021, we launched our Home Energy Upgrade division, which continues to experience rapid growth.
This expansion is driven by the government's obligation & plan to upgrade 500,000 Irish homes by 2030, incentivising both home and business owners with generous grants.
Requirements
Key Responsibilities
Answer inbound phone calls from homeowners and industry professionals.
Advise customers on how to begin their home energy upgrade journey.
Explain available grants, eligibility criteria, and the application process in a clear and accessible way.
Work closely with industry professionals such as BER assessors, Builders, Architects, etc.
Guide callers on next steps, including internal handovers to relevant teams.
Act as a trusted advisor, ensuring customers feel informed and supported.
Accurately log customer information and outcomes in internal systems.
Work closely with internal teams to ensure a smooth customer journey.
Stay up to date with changes to grants, energy upgrade offerings, and internal processes.
Skills & Experience
Strong communication and phone-based customer service skills.
Ability to explain technical or process-driven information in simple terms.
Organised, detail-oriented, and comfortable managing multiple enquiries.
Confident using CRM systems or internal databases (training provided).
Interest in renewable energy, sustainability, or home energy efficiency (desirable).
Previous experience in customer service, advisory, call handling, or similar roles is an advantage.
Fluent English.
Benefits
Competitive salary
Company pension scheme
Training and ongoing development in renewable energy and grant advisory
Competitive salary commensurate with experience
Company-paid Pension
Further educational support, training and development opportunities
Performance-related bonus
Bike to Work scheme
Onsite parking
Employee Discounts
Company Paid Leave
Sports and Social events, and activities
#J-18808-Ljbffr