Housing Operations Manager
About the Role
This is an exciting opportunity to join our team as a Housing Operations Manager, where you will play a critical role in delivering high-quality housing services to our customers.
Responsibilities:
1. Lead and manage a team of housing professionals, ensuring they have the necessary skills, knowledge, and support to deliver exceptional customer service.
2. Develop and implement effective strategies to improve tenant satisfaction, retention, and overall quality of life.
3. Work closely with colleagues to ensure seamless delivery of housing services, including tenancy agreements, rent collection, and maintenance.
What We're Looking For
* A minimum of 5 years' experience in social housing management, with a strong focus on customer service and relationship-building.
* Proven leadership skills, with the ability to motivate and direct teams towards achieving shared goals.
* Excellent communication and interpersonal skills, with the capacity to build strong relationships with colleagues, partners, and customers.