Customer Experience Advisor - Part time
Department: CX
Employment Type: Part Time
Location: Dublin 18
Reporting To: Rachel Flynn
Compensation: €32,000 / year
Description
With almost 500 employees and growing, PrepayPower is the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.
Ranked as a top employer for five years in a row by Great Places to Work Ireland, we offer ambitious candidates a fast-paced and challenging work environment with enormous opportunities for growth.
Join us and become part of a dynamic, ambitious team putting control in the hands of our customers.
Key Responsibilities
* Manage 50-70 incoming telephone calls per day.
* Identify and assess customers’ needs to resolve their issues.
* Build relationships and trust with customers through open and interactive communication.
* Provide accurate, valid, and complete information to customers and internal departments by using the right methods/tools.
* Meet personal/customer experience team SLA targets.
* Keep records of customer interactions, process customer accounts, and file documents
* Follow communication procedures, guidelines, and policies.
* Go the extra mile to engage customers.
* Experience resolving Customer requests on the first contact.
* This role will require working Shifts including some Weekends or Bank Holidays
Shift times are:
* 08:00-16:30
* 09:00-17:30
* 10:00-18:30
* 11:30-20:00
Skills, Knowledge and Expertise
* Customer Support/Service experience preferred.
* Customer orientation and ability to adapt/respond to different types of situations.
* Excellent communication and presentation skills
* Ability to multi-task, prioritise, and manage time effectively.
* A desire to provide Best in Class customer experience.
* Ability to provide strong phone contact handling skills and active listening.
* Familiarity with CRM systems and practices is desirable
* Excel experience preferred.
* Experience in the energy industry is an advantage.
About This Role:
* €27,000 basic salary with a €5,000 bonus structure.
* After 6 months of probation salary increases to €28,250 basic salary
* The first month's bonus is guaranteed.
* Based full-time in our Sandyford Office - Dublin 18
Benefits
* Competitive salary & bonus structure
* Pension Contribution Scheme after twelve months of service
* PrepayPower Health Insurance Group Scheme with Laya Healthcare
* Great career progression opportunities in a growing company with strong market growth
* Fast-paced and friendly team environment
* Continual training and development
* 21 days annual leave, increasing with service.
* PrepayPower Staff Tariff
* Modern offices with excellent facilities in Sandyford
* Established CSR, Wellness and Social Committees, and great social events.
* Refer a Friend Scheme
* Tax Saver Travel Tickets & Bike to Work Scheme
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