PURPOSE OF THE JOB
Under the general guidelines of the Departmental Supervisor/Manager, ensure the day-to-day operations are carried out in line with department and Hotel standards providing quality service to our guests in accordance with statutory, health and safety requirements.
MAIN RESPONSIBILITIES
* Ensure that the Department operates in a guest focused manner; always striving to exceed guest expectations thereby building customer and brand loyalty.
* To be fully aware of the hotel facilities, activities, targets and promotions, special activities within the hotel
* To deal with customer complaints in a professional and courteous manner in accordance with company procedures.
* To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay.
* To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction.
* Notice board & Labelling of meeting rooms
* Provide porterage to and from rooms
* Organise and Serve the tea and coffee breaks for syndicate rooms.
* Deliver messages to guest rooms and syndicate rooms.
* Provide a friendly welcome to all guests
* Be alert and security conscious at all times
* Label all luggage and store as per procedures
* Answering general queries and directing guests when required
* Monitor set down area and keep as clear as possible
* Set up and break down of meeting rooms
* Maintenance of Conference & Banqueting equipment and facilities
* Upkeep and cleaning of the syndicate rooms, ballroom, and conference areas on a daily basis.
* Ability to use technological equipment
* Assisting and moving furniture fittings when required.
* To assist in achieving Hotel and Departmental goals in relation to mystery audits, customer comment index etc.
* To assist guests at all times.
* To ensure all guest queries are handled promptly and efficiently.
* To ensure initiative in relation to the speedy resolution of guests queries or problems.
* To report on all guest feedback to a supervisor or manager.
* To carry out departmental standards in accordance with the SOP Manual.
* To ensure hotel standards are achieved at all times.
* To provide support where necessary in other areas of the hotel.
Job Type: Part-time
Pay: €13.50-€14.00 per hour
Expected hours: 30 – 40 per week
Benefits:
* Bike to work scheme
* Company events
* Employee assistance program
* Employee discount
* Flexitime
* Food allowance
* On-site parking
* Wellness program
Ability to commute/relocate:
* Castletroy, Castletroy, CO. Limerick V94 YOAN: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Are you available to work full days (position will not suit students attending college by day)?
Experience:
* Hospitality: 1 year (required)
Language:
* English Fluent (required)
Work authorisation:
* Ireland (required)
Work Location: In person
Reference ID: C&BP