Accenture is a leading professional services company that provides a wide range of services including strategy and consulting, data and analytics, technology and operation services worldwide. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. Accenture Song is our customer organisation and works with clients across their marketing, sales and services functions. We create growth through relevance for our clients and provide a creative playground of imagination and technology. The Service Team is part of Accenture Song and is dedicated to helping clients define, plan and deliver changes that impact end customers and the front-office including:
Moving organisations to a more customer-centric model
Creating compelling customer propositions
Redefining customer journeys and personalising interactions using multi-channel strategies
Utilising the power of customer data to optimise customer engagements
Blending physical and digital engagement models to give customers a seamless service model
Using new technologies & platforms to deliver business and operating models change
About The Role
You will be a part of high-performing teams and large-scale transformational programmes for clients, helping them leverage best-in-class technologies to delight their customers and create meaningful relationships and interactions. You should have demonstrable experience in the following areas:
Front office operating model change for B2B or B2C organisations
Identifying client growth opportunities and developing strategies to deliver
Designing new customer facing propositions, offerings and/or pricing strategies
Introducing new ways of working to client organisations
Customer centric process re-design
Developing and tracking to a business case, measuring the value generated from improved customer experience and/or reduced cost-to-serve
Translating strategic vision into a roadmap for change
Supporting delivery of digital transformation
Leading and facilitating design workshops
Working with a diverse set of cross-functional stakeholders
Agile delivery & frameworks
Ability to operate at all stages of a project lifecycle, from proposal to delivery
Experience managing risks and working with senior stakeholders
Strong analytical, problem-solving skills
Communication skills and the ability to influence senior stakeholders
Bringing creativity and design thinking to client problems
Experience in management consulting is highly regarded
Your experience
3+ years’ experience in design and delivery of customer impacting transformations or front office operating model change
Design Thinking practitioner
Certification in Project Management desirable
Certification in Agile Methodologies desirable
Bachelor’s degree or equivalent experience in a related discipline
Experience in management consulting is highly regarded
Does this appeal to you?
If so, we wish to hear from you.
At Accenture Ireland, in addition to a competitive base salary, you will also have an extensive benefits package which includes pension, private health insurance, discounted gym membership, emergency caring facilities, and 2 days’ leave per year for charitable work of your choice! Flexible working arrangements can be discussed depending on the position.
Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialised skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 721,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com.
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