What’s the opportunity?
Join a team dedicated to improving user experiences, solving complex issues, and maintaining safe, trustworthy platforms. As a Quality Measurement Specialist, you will review content against advertiser policies and community standards to support accurate measurement, policy enforcement, and AI oversight.
You will work closely with cross-functional teams to help shape policies, processes, technology, and training initiatives. This role requires strong analytical and problem-solving abilities, excellent communication skills, and the confidence to work independently in a fast-paced environment.
We are looking for a strategic thinker who embraces new challenges, adapts well to ambiguity, and has a growth mindset. In return, you’ll have the opportunity to contribute to meaningful work, collaborate with a passionate team, and grow professionally in a dynamic environment.
The day-to-day tasks:
Enforce platform policies, including Community Standards, ads and commerce policies, IP rules, and relevant regulatory requirements, including review of sensitive or graphic content
Investigate, triage, and manage complex escalations, including legal rights issues and high-priority user, media, partner, and internal requests
Own cases end-to-end: gather context, apply policy intent, make decisions, document rationale, and communicate outcomes
Coordinate with cross-functional teams (Policy, Legal, Public Policy, Sales, Product, Risk, Comms, Ops) to resolve urgent and complex issues
Review escalations related to paid content and advertisers, ensuring consistent enforcement and risk assessment
Analyze escalation trends to identify and support improvements in policy, process, tooling, and training
Stay current on policy updates, workflows, and tools, applying changes accurately and efficiently
Use data and insights to identify patterns and contribute to operational improvements and quality initiatives
Assess broader societal impact of content and user behavior within operational decision-making
The ideal candidate has:
2+ years of experience in Trust & Safety, Integrity, Content Moderation/Enforcement, Risk Operations, Policy Operations, or a related field
Experience handling complex escalations and making sound decisions in ambiguous situations
Strong written communication skills, including clear documentation, rationale writing, and stakeholder updates
Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and consistency
Willingness and ability to review sensitive content, including graphic or objectionable material
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