Overview Working in SaaS Commercial Operations, you will have a pivotal role in supporting the development and execution of best-in-class commercial strategies, tools and processes that drive sales performance, customer retention, and organizational effectiveness. Reporting to the Director of Commercial Excellence youll be a keypartner across the commercial, marketing and operations teams to; i) execute go-to-market initiatives, ii) enable data-driven decision making and iii) operationalize strategic programs. This role is ideal for a proactive, analytically driven individual with experience in commercial operations, sales enablement and business analytics who thrives in fast-paced, cross-functional environments. Commercial Strategy & Planning Lead the execution of commercial strategies and operating models aligned with growth objectives. Own the development of sales coverage and territory alignment frameworks, balancing opportunity potential, capacity and client needs. Partner with leadership toinform go-to-market plans through market segmentation and white-space analysis. Serve as a trusted advisor to Sales and Relationship Management leaders on coverage, productivity, and organizational design. Performance & Productivity Insights Partner with the Commercial Data & Analytics team todefine key performance metrics and lead the delivery of dashboards and reporting that drive decision-making. Translate performance data into actionable insights and recommendations to improve win rates, pipeline health, and retention. Build standardised reporting cadences for senior leadership and drive adoption of performance visibility tools across the commercial organization. Quota Setting & Sales Incentive Compensation Lead the annual quota-setting process, ensuring alignment with AOP targets, coverage models and productivity benchmarks. Monitor and report on quota attainment and sales incentive compensation (SIC) effectiveness. Recommend design enhancements to sales incentive compensation (SIC) programs that align performance with strategic priorities. Global Commercial Excellence & Cross-Functional Leadership Establish governance routines that ensure data integrity, process adherence, and accountability across the commercial organization. Act as a connector between commercial, operations, marketing, and client experience functions. Identify opportunities to automate, simplify, and scale recurring processes to increase speed, accuracy and transparency. Strategic Projects & Cross-Functional Leadership Lead or contribute to high-impact, project-based initiatives that support Elements Acceleration 2029 commercial growth agenda. Serve as a liaison between Commercial Excellence, Marketing, Operations, and FP&A to drive strategic alignment and operational cohesion. Your Background Experience in commercial operations, sales enablement, business strategy or a related function. Proven success infast-paced, high-growth B2B or SaaS environments. Proficiency with commercial systems and analytics tools (ideally to include Salesforce, Power BI, Excel, Tableau but not mandatory). Strong communication skills with the ability to translate data into actionable insights. Degree in Business, Economics, Engineering, or related field; Holding an MBA would be an advantage.