* Dublin, Republic of Ireland
* Full time
* Closing on: Jul 25 2025
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What is the opportunity?
This is an exciting chance to join a high-performing team and gain in-depth knowledge of the Life and Pensions industry. You'll have the opportunity to grow your career while being part of an award-winning team that is recognised for its customer-first approach. If you're looking to make an impact and develop your skills, then this could be the role for you.
Enjoy interacting with others, thrive in a team setting, excel at multitasking, and value variety.
In This Role, You Will
* Be accountable for delivering brilliant service in every telephone and email interaction with our customers
* Work with your team to deliver on both our service and customer experience metrics
* Develop an in-depth understanding of the products serviced by New Ireland Assurance/Bank of Ireland Life
* Contribute proactively to the retention of existing business
* Work as one team with other parts of the organisation so that we can deliver a seamless service to our customers
* Communicate clearly and be solutions and customer-focused when dealing with queries
* Participate in individual and team activities to improve both individual and team performance
What will make you stand out?
* Customer focus: experience dealing with customers in either a face-to-face or over-the-phone environment
* Excellent communication skills - both written and verbal
* Solutions focused with strong problem-solving and relationship management skills
* An interest in financial markets, the financial services industry, and a desire to build on this knowledge
* PC literate with excellent administrative skills
Essential Qualifications
QFA/APA qualification or a willingness to work toward them.
More About The Team
Join a top team in life and pensions, gain industry insights, and be part of our award-winning, customer-centric group.
New Ireland is a leading life assurance company in Ireland, dedicated to supporting customers through key life moments. We offer a range of protection, investment, and pension solutions, always aiming to help our customers thrive. Our team is committed to delivering excellence and maintaining our strong reputation in the market.
This is a hybrid role and can be done anywhere in the Republic of Ireland with the primary office location as Dublin. Weekly travel will be required for in-person collaboration, exact frequency to be agreed with manager.
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Why work with us?
The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy, working parent and carer supports.
We also encourage and support staff to pursue educational and professional qualifications to grow and improve your career!
Key Competencies
* Customer Focused - Self
* Accountable - Self
* Agile - Self
* One Group, one team - Self
* Manage Risk - Self
We`re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
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