GET TO KNOW US
Longchamp has a long and storied tradition. They are a French luxury brand, and very much steeped in the tradition and heritage of artisan manufacturing and their French heritage.
The company is known for its handbags in leather and canvas, her luggage, her fashion accessories and its ready-to-wear, with Arnotts being the only Boutique in Ireland. The brand is now distributed in more than 300 stores around the world. The house is still owned and managed by the Cassegrain family and very much still holds a family value.
KNOW THE ROLE
As an ambassador for the Longchamp company, you represent the brand image and embody its values at all times. Your role includes greeting and advising customers, developing the customer base and building loyalty to the brand and its products so as to achieve the (sales, service, customer...) targets set by management
Team Mentoring & Support
* Serve as a coach and mentor for junior Sales Associates during floor operations
* Provide peer-to-peer training on product knowledge and selling techniques
* Help reinforce service protocols and team standards, particularly during peak periods
* Support management in daily team briefings and onboarding of new employees
Product & Brand Expertise
* Maintain deep, up-to-date knowledge of collections, materials, and product care
* Stay informed on current fashion trends and competitive market activity
* Share feedback on product performance and customer preferences with leadership
Boutique Operations
* Support store operations including stock handling, delivery processing, and replenishment
* Perform POS transactions with speed and accuracy
* Maintain floor presentation and cleanliness throughout the shift ⎯ Follow all loss prevention and compliance procedures
Key Performance Indicators (KPIs)
* Personal sales target achievement
* Units per Transaction (UPT) and Average Transaction Value (ATV)
* CRM data capture, client retention, and reactivation
* Team support contribution (e.g. mentoring, shift leadership)
* Client satisfaction and mystery shopper feedback
* Visual compliance and operational excellence
Know What We're Looking For
* We seek enthusiastic, reliable, energetic, self-starters with experience working in a luxury service retail environment
* You are recognised for your exemplary behaviour, your dynamism, your autonomy and your proactivity
* Your interpersonal and communication skills will enable you to be customer oriented (listening skills…) and work in team
* A related retail industry and/or boutique or fashion related industry experience is strongly preferred, but not required
* Experience with retail point of sale system and key holder experience is a plus but overall, candidates who are passionate about luxury retail and customer service are highly encouraged to apply
Skills & Qualifications
* 2–3 years of experience in premium or luxury retail, preferably in a leadership or mentorship role
* Strong customer service and sales acumen
* Advanced product knowledge and presentation ability
* Excellent communication and interpersonal skills
* POS and inventory system proficiency
* Fluent in English; other languages a plus
Know How We Work
Experience is our business
: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops:
We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators:
Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer's lives better.
We Care for Our People:
We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably:
We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.