Customer Service Administrator Job Description
We are seeking a highly skilled and organized Customer Service Administrator to join our team.
This is a full-time permanent position suited to someone with strong IT skills and a background in customer service or administration. The ideal candidate will be highly efficient, have a professional telephone manner, and enjoy working in a fast-paced, team-focused environment.
Main Responsibilities:
* Manage a high volume of incoming service calls, ensuring efficient logging and response times.
* Schedule and coordinate field service engineers to meet customer requirements.
* Liaise with customers on callouts, updates, and service resolutions.
* Ensure accurate charging for all service activities.
* Assist in the preparation of quotes, tenders, and document management.
* Provide general administrative support including sales admin, customer reception, and day-to-day office operations.
Requirements:
* Previous experience in a customer service or administration role.
* Proficient in IT systems, with excellent working knowledge of Microsoft Office.
* Exceptional communication and interpersonal skills.
* Ability to multitask and work well under pressure.
What's On Offer:
* A competitive salary.
* A supportive and collaborative working environment.
* Opportunity to grow within a reputable and expanding company.