Job Overview
The primary function of the Team Leader is the management of a team and the smooth running of the day-to-day sales and support operations.
Job Responsibilities
1. Focus, motivate, and inspire the team in a goal- and results-oriented way by driving optimum individual and team performance to meet KPIs and targets.
2. Conduct one-to-one meetings with team members to assess performance against objectives.
3. Carry out weekly call evaluations to ensure consistency, adherence to regulatory requirements, and best practices in customer engagement.
4. Provide leadership, support, and development to team members, leveraging their strengths to drive performance.
5. Oversee and manage the daily operations and workflow of the team efficiently.
6. Create a learning environment to facilitate knowledge transfer and insights sharing.
7. Serve as a point of referral for complex and escalated queries.
8. Work closely with colleagues to achieve overall targets.
9. Ensure compliance with all systems and procedures laid down by the company.
10. Maintain comprehensive, up-to-date knowledge of the company's Personal Lines and Commercial product range and compliance requirements, completing relevant industry qualifications as needed.
11. Perform additional duties as required by management.
Education
* Hold a third-level qualification and/or appropriate professional qualification; be APA, CIP qualified, or grandfathered in the area of selling personal and commercial insurance.
Experience and Skills
* Customer-focused with excellent negotiation, influencing, and decision-making skills.
* Ability to self-motivate, work independently, and as part of a team.
* Strong resilience and target-driven mindset.
* Proactive approach to work.
* Proficient in MS Office Suite – Word, Excel, PowerPoint.
* Excellent written and verbal communication skills; strong commercial awareness.
* Leadership and problem-solving abilities.
* Strong organizational skills.
* Meet regulatory requirements as per the Minimum Competency Code and Fitness and Probity Standards.
Additional Information
This role is within Pay Band B of FBD’s IT Function Pay Band and carries the Controlled Function designation: CF3, under the Central Bank’s regime. It is offered as a 12-month FTC.
FBD is an inclusive Equal Opportunity employer, considering applicants irrespective of age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability, or social circumstances.
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