About Mitie
Mitie Ireland is a leading facilities management, consultancy and professional services company. We offer a range of specialist services including technical services, security, cleaning, industrial cleaning, energy and sustainability, and professional consultancy. Our breadth and depth of services and expertise means that we can help to increase efficiencies, reduce costs, increase sustainability, and improve performance for our clients.
We work with a wide range of private and public clients to create great work environments. At the 2025 Facilities Management Awards, our outstanding work was recognised with awards for 'Client and Service Provider', 'Best People Development' and 'Excellence in Health & Safety'. Mitie Ireland also won Facilities Management Company of the Year at the recent Chambers Ireland in Business Awards 2024.
Mitie have been awarded the IBEC Keep Well Mark in 2021, 2022, 2023, 2024 and 2025 for our commitment to employee wellbeing and we have also been named in the Top 100 Employers for Wellbeing in Ireland. Mitie were the first FM company to achieve the Keep Well mark for employee wellbeing. We are proud of our diverse workforce and recognise our people through several reward and recognition schemes, as well as through our learning and tailored personal development.
We are Mitie, the future of high-performing places.
Key responsibilities
Develop and maintain effective client relationships ensuring that regular liaison is maintained and that standards, audits, KPI's, SLA's and management reports reflect the standard of service to their optimum and in line with customer expectation.
Ensure contract retention is maximised
Delivering out-sourced cleaning facilities to our client
Optimise opportunities for additional works (scope works, price and submit quotes as required)
Support business development in regard to surveys, pricing, meeting prospective clients
Take full accountability of the financial budget to ensure profitable returns to the business and best value to the client
To successfully manage and lead the regional team whilst ensuring the growth and profitable operation of the area
Manage conflict, & resolve service provision
Health & Safety: To provide a safe working environment for our employees on client sites & to co-operate & co-ordinate with clients on site health & safety matters
Motivate MITIE management team, train, supervise and organise replacement cover where required
Monitor attendance, sick leave, holiday requests, and time sheets.
Agree any training needs and free up staff accordingly
Undertake performance management of staff under your control, performance manage as necessary
Consult with HR on disciplinary issues for guidance and common understanding / approach
Review applications, interview and select new recruits as and when approved and required
Implement a positive health and safety culture
About you
Substantial practical experience in a Facilities Management services operational role is required, with proven success in an operational management position with customer satisfaction, line management and budget control responsibility.
Experience in scoping and pricing Industrial cleaning activities
Experience in a Soft Services Management Role
Background in cleaning industry is essential
Experience of managing a team
Background in cleaning industry, people management
Be able to lead the onsite teams, challenge and positively influence their input to the sites
Have excellent computer software skills
This role will be covering nightshifts
Benefits
22 days Annual Leave & Annual leave purchase scheme (buy up to 5 extra days of annual leave per year).
Free virtual GP service.
Access to our Employee Assistance Programme (EAP).
Mi Recognition (Thanking employees for a job well done ranging from €25 - €250).
Talent Referral Scheme (Earn €100 - €3000 for referring a friend to Mitie).
Long service awards (Ranging from €50-€300).
Mi Deals (Fantastic savings at high street stores).
A non-contributory life assurance scheme.
Bike2Work Scheme.
Tax Saver Scheme.
Learning & development (access to 200 courses on our L&D platform).
This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. It does not attempt to detail every activity, and should be utilised as a general guide, detailing the minimum requirements and responsibilities of the position. Specific tasks and objectives will be agreed with the post holder following the appraisal process and on an as and when required basis throughout the post holder's period of employment.
Mitie promotes equality of opportunity in the workplace in compliance with employment legislation. Diversity, equity, and inclusion informs the basis of all employment policies and practices.
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