Operations Manager Job Overview
The Operations Manager is responsible for overseeing the daily, weekly, and monthly operational functions of a business to ensure seamless business activities across all departments. This role involves ensuring efficiency, accuracy, and compliance while working closely with different teams to drive business success.
Key Areas of Responsibility:
* Campaign operations
* Staff management
* Campaign reporting & administration
* Back-office operations
* Systems & compliance
* General office operations
This includes ensuring the smooth execution of campaigns from launch to completion, monitoring staff performance, attendance, and shift scheduling to maintain operational efficiency. Additionally, managing campaign reporting and scheduling of administration hours according to business needs is also essential.
The Operations Manager will oversee the printing and distribution of raffle packs while managing returns. Ensuring adherence to documented back-office procedures and system efficiency by managing office hardware/software issues and platform maintenance are also key responsibilities.
Furthermore, the Operations Manager will be responsible for supervising housekeeping, key-holder duties, and general office upkeep to maintain a productive work environment.
Requirements:
* Experience managing teams/operations in a telephony environment
* Ability to manage business processes
* Experienced working to deadlines
Benefits:
A fantastic benefits package and growth opportunities (progression) make this a rewarding career choice for the right candidate.