THE JOB: CUSTOMER SERVICE EXECUTIVE (French & Dutch speaker)
Our client is currently looking for someone who is looking for a next step in or into exciting customer support.
Responsibilities:
You will be the first point of contact for our customers with the responsibility of ensuring a positive customer experience.
You will own, document, and resolve issues such as why customers contact us, how we have resolved their issues and what we can do better the next time.
Process Improvement – We are always looking for ways to do things better, you can make improvements here.
Review customer complaints, track customer complaint resolution and handle complex and escalated customer service issues
Your Profile:
Minimum of 6 month' experience in Customer Service.
Fluent in
French AND Dutch
.
English as well
You are an ambitious, hard-working, determined, positive, helpful person with interest in growing your career.
You have customer relationship-building skills.
Planning and Organising skills.
The offers:
25 days annual leave, increasing with years of service
Company plan VHI Health Care & Dental cover for employee and dependencies
A Pension commencing after probation period
Participation in employee recognition programs
Discounted gift certificates
Discounted TaxSaver Travel cards/free car parking (subject to availability)
Income Protection
Life Assurance
Access to our Tuition Reimbursement Scheme
Free educational support
Additional 'perks' - Free breakfast cereal, fruit, tea/coffee, fantastic catered events and wellness activities throughout the year etc.
So on...
Interested?
Apply today sending your CV.
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