GET TO KNOW USWe're a retail world built on iconic firsts. Famed for the creativity that touches our brands, buildings and experiences. We're always challenging ourselves to make every experience more special and unique for our customers and our people. Supported by strong family foundations that inspire us to create something that lasts. Because we care about the tomorrow we're carving out.KNOW THE ROLEThe Back Of House Department Manger is accountable for delivering the daily operations of the stockroom and ensuring optimum efficiencies are met including receiving and distributing goods on time, investigating and resolving any discrepancies, acting as liaison for maintenance in the store and ensure exceptional standards in the stockroom and back of house spaces. Responsibilities and duties include:Goods InTo respond to all delivery requests i.e. local, country and international, as appropriate and liaise with Own Buy and Concession departments in their booking in and out of stockTo carry out and liaise with delivery contractors to ensure that they meet the companies' requirements for a speedy efficient and professional delivery serviceTo effect daily delivery of local and international postTo ensure all customer transactions / deliveries are treated with the strictest confidenceTo have a working knowledge of computer systems which will include all delivery details, post and maintenance detailsTo follow correct procedures for Goods In operation, documentation for all types of goods received, special orders and customer correspondenceTo manage the stockroom support team to deliver goods to the correct place in a timely mannerTo have all deliveries cleared to stockrooms before 11amTo manage all beauty replenishment delivered to counters in a timely mannerTo complete house stationary requisitions at all times within store budgetTo follow correct procedures for all transfers in and out of the store with tracking details to follow upTo set procedures in Goods In to space plan for all deliveries – to maintain high standards and a safe place to workDevise clear planogram for Goods In spaceTo be aware of all store promotional activities, including window displays / advertising, floor moves and events to manage back of house support and requirementsTo dispose and manage stockroom rubbish in accordance with sustainable waste management planTo maintain records of merchandise returned to suppliers and to answer any related queriesGeneral StockroomManage the daily operations of a stockroom and the receiving and distribution of goods – constantly striving to improve and make efficiencies in the areaLead the team effectively ensuring clear expectations are set and standards are met as well as providing regular feedback to support a high performance work environmentTo check, price and prepare goods for distribution and ensure that any discrepancies are reported to the managerTo exercise care in handling merchandiseTo maintain stockrooms/goods in area in an orderly, disciplined and commercial fashion and to keep neat and tidy at all timesTo maintain stockroom / goods in layout in a customer friendly way having regard for safety issuesTo honour all time commitments for the delivery of goods/postAction transfers and RTV's from each departmentTo plan space management of all departments and the flexibility to adapt for peak trading timesTo maintain department layout in a customer friendly way having regard for safety issuesTo store products in keeping with Brown Thomas standardsMaintenanceProvide a store open and close function as required and assist with any late night maintenance works in the storeTo liaise with maintenance contractors reporting into the store i.e. booking in contractors to complete any necessary worksReport all necessary works to management and assist where required in the completion of these worksTo assist in maintaining an updated log of all internal and external issues and approximate timelinesTo ensure effective assistance is given with the maintenance function in the storeEnsure that all maintenance contract deadlines are as per property department guidelinesEnsure maintenance book is maintained as per store audit guidelines and a summary of all visits stored for future inspectionMonthly store auditsCustomer ServiceTo offer the team members the highest level of customer service in keeping with Brown Thomas Arnotts standardsTo offer friendly approach to customers both internal and external and a courteous manner in all areas of the store and on the telephoneTo have a working knowledge of the store e.g. layout facilities merchandise labels and any department movesSystemsTo follow correct procedures for stockroom operation, documentation for all types of goods received, special orders and customer correspondenceTo assist in the preparation and arrangement of stock for stocktaking purposesLiaise with the stock administration team where requiredSecurityTo comply with all store security proceduresTo follow correct stockroom procedures and take the necessary steps to deal with discrepanciesIt is your responsibility to protect company assets, fixtures and fittings and to be security conscious at all timesTo deploy flood barriers when requiredHealth & SafetyTo have a working knowledge of the Health and Safety StatementTo ensure all Risk Assessments are reviewed and updated on a regular basisReport discreetly Management/Security any safety hazards or behaviourTo operate any equipment, in accordance with formal training guidelinesTo ensure all equipment is maintained and in proper working orderTo ensure protective clothing and footwear are worn at all times while in the stockroomGeneralTo assist with any other duties as required by the Store ManagerTo support Visual Merchandising team & Management team on any fixture moves and new floor layoutsTo establish and maintain a good working relationship with your colleaguesYou may also be requested to carry out general stockroom duties as required by the Store ManagementTo be aware and observe all Company policies and proceduresTo attend weekly management meetings to support in planning departmentsKNOW WHAT WE'RE LOOKING FORExcellent leadership and communication skillsTo multitask effectively whilst maintaining excellent attention to detailExcellent organizational skills coupled with the ability to prioritize tasksThe flexibility to work in a rapidly changing environment and use your own initiativeA hands on approachExcellent problem solving skillsExcellent computer literacyKNOW WHAT'S IN IT FOR YOUOur City Centre based Head Office is close to all forms of transport and surrounded by many shops, parks and beautiful restaurantsTeam discount is offered across Brown Thomas, Arnotts and our Concession partnersWellbeing initiatives; EAP Scheme, Tax Saver Commuter, Bike to Work, Local Discounts, Sports & Social ClubKNOW HOW WE WORKExperience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.We Are More Than Shops:We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.We are Curators:Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer's lives better.We Care for Our People:We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.We Succeed by Working Sustainably:We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.