Based near the Luas in South Dublin, This role will be reporting to the Service Manager and will work closely with the service team ensuring all warranty claims are processed in compliance with guidelines ensuring operational requirements of the business are always considered.
Role and responsibilities
• Working on the day to day administrative tasks in warranty department
• Working closely with the Service Manager and the service team to ensure warranty claims to the satisfaction of the customer and the business and in a timely manner.
• Processing warranty claims and related works and continuously monitoring and reporting on the progression of associated repairs
• Processing vehicle recalls, collating necessary information for successful distribution to the service team.
• Controlling the submission and authorization of any goodwill requests
• Ensure claims are processed in compliance with warranty agreements, company policy and legislation
Processing parts returns from the dealer network to the relevant manufacturer as requested, obtaining feedback and actioning as appropriate
Manufacturer, systems and process training will be provided.
Skills and Experience
• At least 2-3 years' administration experience in motor industry .
• Excellent attention to detail and accuracy in your work, numeracy skills
• Good organisation skills to manage your work
• IT System Skills, MS Office including Excel and some knowledge of administrative systems
• Good team player, adaptable and a willingness to learn
• An interest in the motor industry will be a benefit
• Fluent written and spoken English is essential.
Benefits
• Competitive base salary commensurate with experience
• Performance Bonus
• 22 days holidays per year
• Contributory Pension Scheme
• Employee Discounts Programme
• Employee Assistance Programme
Please apply with your CV highlighting your relevant experience for this role.