Key ResponsibilitiesProvide first-line and second-line technical support for a wide range of hardware and software issues, serving as the go-to person for all IT-related queries.Accurately log, track, and resolve IT incidents and service requests using our Help desk ticketing system, ensuring timely and efficient resolution.Collaborate closely with other IT teams to escalate and troubleshoot more complex technical problems.Support and maintain in-house applications and proprietary software, guiding users through common issues.Proactively maintain and manage an accurate inventory of all IT equipment.Develop and update technical documentation, knowledge base articles, and standard operating procedures to empower users and improve team efficiency.Assist with the planning, setup, and deployment of new software and hardware for various projects.Build and maintain positive, professional relationships with all departments to ensure a high level of service delivery.Provide attentive, "white glove" support to executive staff, join in projects where relevant.Required Experience & SkillsA Bachelor's degree in a relevant field is preferred.2-3 year of hands-on experience in an IT support or Desktop role.Proven experience supporting and troubleshooting desktop and laptop issues.Strong knowledge of Office 365 and Active Directory administration (2-3 years preferred).Exceptional verbal and written communication skills with the ability to clearly explain technical information to non-technical users.A strong customer service focus and a positive, can-do attitude.Demonstrated ability to manage multiple, simultaneous tasks and adapt to changing priorities.DesirableExperience with macOS support and troubleshooting, and/or Jamf management.Familiarity with Zoom AV support, administration, and troubleshooting.Experience working with remote offices and geographically diverse teams.Relevant entry-level certifications (i.e., CompTIA, Microsoft).Apply Now