The JobTheTraffic Control Room Operatorwill be part of the Control Centre Team and will report to the supervisor of the Control Room or such other designated officer. The Control Centre Team, acts as the main liaison, monitoring and notification centre for Dublin City Council (DCC) and for a number of other authorities and agencies, operating on a shift basis and providing a 24 hour/7 day a week service. The Traffic Control Room Operator will monitor the various systems in place in the Control Room and take actions as required and authorised.The Traffic Control Room Operator is expected to take calls from the public and other agencies and, in turn, to contact both City Council staff and contractors as required. They will also be responsible for the clerical/administrative duties of the section and carrying out of inspections. The role requires the ability to assess situations, follow procedures and consult with experts as required as well as working as part of strong team.The ideal candidate shallpossess excellent communication skills and have the ability to engage with a wide range of people;possess good organisation skills and be capable of keeping written reports as required;have an ability to work on own initiative, in an independent environment and without constant supervision;have a willingness to learn and aptitude to use new information systems;have an ability and willingness to learn and execute new skills and to provide and participate in appropriate training courses where required;be available to work on a shift basis including consecutive weekends and varying amounts of nightshifts;QualificationsCharacter:Each candidate shall be of good character.Health:Candidates shall be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.Education, Experience, etc.:Each candidate must, on the latest date for receipt of completed applications:-(a) have attained such a standard of education as would enable the candidate to carry out efficiently the duties of the post:-(i)have obtained at least Grade D (or a Pass), in Higher or Ordinary Level, in five subjects from the approved list of subjects in the Department of Education Established Leaving Certificate Examination or Leaving Certification Vocational Programme. (At least Grade B in Foundation Level Mathematics and Grade C in Foundation Level Irish may be considered as equivalent to Grade D (or a Pass), in Higher or Ordinary Level, from the approved list of subjects in the Department of Education Established Leaving Certificate Examination or Leaving Certificate Vocational Programme);Or(ii)2 years' service as an employee of Dublin City Council;(b)have a good knowledge of traffic issues facing Dublin City Council;(c)have an awareness of the approaches Dublin City Council is taking towards traffic management;(d)possess good IT skills and have an ability to work with databases, spreadsheets and word processing systems;(e)have satisfactory experience providing customer service;(f)possess good leadership skills and have capacity to supervise and control staff;(g)have good knowledge and awareness of Health and Safety Legislation and Regulations, the implications for the organisation and the employee, and their application in the workplace.DutiesThe duties of the postinclude, but are not limited to, the following: -operating all the current systems in the Traffic Control Room (including SCATS, CCTV cameras, VMS, RTPI, Congestion Map, Traffic Freephone, fault management systems etc.) and operating new systems as they are installed in the Traffic Control Centre;monitoring traffic, taking appropriate action and informing appropriate agencies;preparing reports and recording/logging faults and complaints;identifying illegally parked vehicles and providing details to enforcement services;liaising with other agencies (e.g. Dublin Bus, An Garda Síochána, Dublin Port Tunnel Control Centre, LUAS Control Centre, National Roads Authority and other local authorities etc.) as required;responding to public enquiries (including Traffic Freephone and emergency services as required) and providing information and advice to members of the public;supervising, training and assisting other staff working in the Traffic Control Room as required;monitoring all cameras and information systems in the Traffic Control Room and providing traffic information in a variety of different modes including Web, SMS, email etc.;attending any training courses which the City Council may deem necessary;carrying out such other duties as may be assigned from time to time.The particular duties and responsibilities attached to the post may vary from time to time, without changing the general character of the duties or level of responsibilities entailed. The post holder may therefore be required to perform duties appropriate to the post, other than those detailed above, and to take instructions from and report to, an appropriate Officer or such designated Officer as may be assigned from time to time by the City Council.The holder of the post will be required to work these hours on a 3-shift basis. The Control Room operates on a 24-hour basis, seven days a week, 365 days of the year.Shifts as follows: 07:00hrs. – 15:00hrs.15:00hrs. – 23:00hrs.23:00hrs. – 07:00hrs