Job Description
Role Summary:
As an Application Support Engineer, you will join the Production Support team providing high-level support to a global International Banking client.
-----------------------------------
The Role
You will work with a team built on collaboration, communication, focus & motivation to deliver excellent service & support in a high profile, mission-critical environment.
We are looking for someone who can troubleshoot incidents, both proactive and reactive in nature, and work flexible shifts to cover 7am – 7pm to provide additional coverage to the client.
-----------------------------------
Key Responsibilities:
* Manage stakeholders for supported applications.
* Troubleshoot and resolve Incidents & Service Requests.
* Perform Root Cause Analysis of Problem Tickets.
* Manage incident queues & incident intake channels.
* Take ownership of incidents & communication with customers as required.
* Respond in a timely fashion to reactive or proactive incidents.
* Write re-usable Knowledge Articles for Incident and Service Requests handled.
* Detail accurate information in case documentation.
* Coordinate internally with other support groups in a timely fashion.
* Capsule to lead the team.
-----------------------------------
Requirements:
* Good experience in a production support/application support role.
* Possess good hands-on experience of SQL and Unix, Shell Scripting.
* Good understanding and exposure to Monitoring tools (Geneos/Grafana/Splunk) and Scheduling tools (i.e Control M/Cronjobs).
* Knowledge of ITIL based Production Support (i.e Incident, Change Management etc).
* Experience/skill to interact with multiple Stakeholders (Good communication and coordination).
-----------------------------------
Desirable Skills:
* Experience in any of the following skills would be good to have: GCP, Tableau, MSSQL, Udeploy, Terraform, Jenkins, SRE, Cognos.
-----------------------------------
Work Location: Based in Letterkenny, Co. Donegal (Hybrid – 2 days a week on site)
Employee Benefits: Competitive salaries, including pension, health care, life insurance, laptop, phone, access to extensive training resources, company discounts, on-site parking, and other benefits.
Eligibility: The candidate must be eligible to work in Ireland/EU.