Store Manager
We are delighted to be supporting a leading retail group with the recruitment of an experienced and motivated
Store Manager
for one of their busy service station locations in
Robinstown, Mullingar
. This is an excellent opportunity for a driven retail professional to take the lead in a high-performing store and contribute to a growing organisation.
Role Purpose
The Store Manager will ensure the efficient and effective day-to-day running of the site, delivering exceptional customer service and a high-quality fresh food offering. You will be responsible for achieving key store targets through strong people leadership, operational excellence and a focus on continuous improvement.
Key Responsibilities
Store Operations
* Take full responsibility for the smooth daily operation of the site.
* Ensure the store consistently meets company standards in merchandising, presentation and customer service.
* Deliver on sales, margin and waste targets.
* Oversee and enforce HACCP standards, maintaining exceptional hygiene levels across the site.
* Ensure the store environment is clean, well-presented and all equipment, signage and lighting are fully maintained.
* Guarantee full compliance with all relevant legislation and company procedures.
* Manage staff rotas, annual leave and maintain accurate people records.
* Set, monitor and achieve KPI targets including gross margin, net margin, waste and other performance metrics.
* Manage stock control, stocktaking and overheads in line with budget.
People Leadership
* Lead by example with an approachable, supportive management style.
* Foster a positive, inclusive and team-oriented work environment.
* Develop and coach staff through ongoing training, performance reviews and probation management.
* Identify development needs and coordinate training programmes in partnership with the support office.
* Promote strong communication between management and employees.
Stock Management
* Oversee the full stock range and all stock processes within the site.
* Implement planograms correctly and ensure optimal product ranges are maintained.
* Merchandising the store to maximise sales and product performance.
* Conduct and manage weekly and monthly stock counts.
Back Office & Administration
* Complete daily cash reconciliation and cash control procedures.
* Process daily bank lodgements.
* Investigate cash discrepancies and report findings to the Management Accountant.
* Manage data entry including delivery dockets, invoices, reconciliations and wet stock information.
* Produce and review sales reports.
Operational Duties
* Manage any breakdowns or system failures, liaising with relevant departments.
* Coordinate contractor call-outs when required.
* Respond to and report security issues.
Customer Service
* Ensure customer satisfaction is always the top priority, delivering best-in-class service.
* Take ownership of all customer queries, ensuring timely follow-up.
* Handle customer complaints at store level and escalate to support functions where necessary.
Health, Safety & Welfare
* Lead by example in maintaining safe working practices in line with the Safety, Health and Welfare at Work Act 2005 and all associated regulations.
* Take overall responsibility for health and safety across the forecourt and all back-of-house areas.
* Ensure the safety and welfare of staff, customers, contractors and visitors at all times.
Requirements
* Minimum of 3 years' experience in a retail management role (Assistant Manager or Store/Site Manager level).
* Strong passion for retail with a high level of ownership and accountability.
* Proven leadership and people-management experience.
* Ability to interpret and act on business reports.
* Excellent communication and delegation skills.
* KPI and results-driven.
* Comfortable working in a fast-paced environment.
Benefits
* Competitive salary range of €40-€50K with KPI bonus scheme.
* Colleague discount across the retail group.
* Paid family leave including enhanced maternity and parental leave.
* Enhanced annual leave up to 27 days.
* VHI health insurance scheme.
* Employee Assistance Programme including GP online services and counselling.
* Employee referral bonus.
* Bike to Work and Travel schemes.
* Save As You Earn scheme.
* Mileage scheme.
* Access to a comprehensive e-learning and development portal.