Sigmar are partnered with a leading global Fintech provider building a world-class Customer Success function, and we're hiring a Customer Success Director to lead strategic, post-implementation relationships across an elite portfolio of enterprise clients—including private banks, investment firms, and asset managers.This is a high-impact role focused on strategic end-to-end relationship management, success planning, risk mitigation, and long-term value creation. You’ll serve as a trusted advisor to C-level stakeholders, ensuring client satisfaction, retention, and growth throughout the lifecycle—from onboarding to renewal.Key ResponsibilitiesStrategic Relationship Management: Own and nurture long-term relationships with a global portfolio of top-tier clients, ensuring alignment with business goals and continuous value deliveryLifecycle Engagement: Lead clients through onboarding, adoption, and renewal phases, driving product utilisation and measurable ROISuccess Planning: Build and execute strategic success plans tailored to high contract value clients, ensuring both retention and growthRisk Management: Proactively monitor client health, satisfaction, and usage data to identify risks and implement mitigation strategiesExecutive Collaboration: Engage and influence C-suite stakeholders through regular business reviews, planning sessions, and data-led discussionsCross-Functional Leadership: Partner with Product, Sales, Engineering, and Service teams to deliver integrated client solutions and advocate for continuous improvementCommercial Support: Contribute to renewals and upsell opportunities by clearly articulating client value and identifying growth potentialData & Insights: Leverage analytics platforms (e.g., Salesforce, Gainsight, Looker, Tableau) to tell compelling client stories and inform engagement strategiesWhat You’ll BringProven experience in Enterprise Customer Success, Strategic Account Management, or similar roles, with responsibility for accounts exceeding €250K+ ARRBackground in Fintech, SaaS, or financial services highly desirableDeep understanding of customer success metrics, contract value management, and SaaS delivery modelsStrong commercial acumen, strategic thinking, and ability to influence at the executive levelExcellent relationship-building, analytical, and communication skillsExperience navigating complex, global client environments and leading cross-functional initiativesProficiency in customer success tools such as Salesforce, Gainsight, Looker, Tableau, or ExcelWhy Join?Be part of a high-performing, collaborative team at the forefront of innovation in the global Fintech space. This is a rare opportunity to shape the future of client engagement for a growing business that values excellence, insight, and strategic impact.What’s on Offer:Competitive base salary with performance-based bonusComprehensive benefits packageExcellent learning & development opportunitiesHybrid working model with flexible hoursWeekly wellness and fitness classes
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