Job Title: Support Engagement Specialist
Location: Dublin, Ireland
About the Role
We are seeking a detail-oriented and passionate individual to join our fundraising team as a Support Engagement Specialist. This key role will play a crucial part in ensuring exceptional supporter experiences and maintaining the integrity of our CRM systems.
Key Responsibilities:
* Manage and maintain the CRM database (Salesforce), including data entry, gift processing, and monthly reconciliation support.
* Deliver high-quality supporter care by processing daily gifts, issuing acknowledgements, and responding to queries with professionalism and warmth.
* Strengthen relationships with supporters through personalised communication and excellent service.
* Support direct marketing campaigns, supporter communications, and broader fundraising activities.
* Liaise with internal departments including Fundraising, Finance, and Communications to ensure a smooth supporter experience.
* Handle general office tasks such as filing, managing petty cash, franking post, and administrative support.
* Provide assistance for key campaigns and fundraising events occasional evening and weekend work required.
Requirements
To be successful in this role, you will have:
* 13 years of experience in supporter or customer care, administration, data processing, or telemarketing.
* Experience maintaining relationships with both internal and external stakeholders.
* Proficiency in CRM systems, ideally Salesforce, with a strong eye for accuracy and detail.
* Excellent communication skills and a collaborative, team-oriented approach.
* Ability to work to deadlines, manage priorities, and troubleshoot issues effectively.
Desirable Qualifications: BA/BS degree in marketing, business, events, PR, or a related field. Previous experience working in fundraising, supporter care, or the not-for-profit sector.
Why Work with Us?
You will be part of an organisation making a tangible impact on homelessness in Ireland. You will work within a collaborative, mission-driven team committed to compassion and respect. You will gain valuable experience working with CRM systems, campaign support, and supporter engagement. Contribute to campaigns and events that change lives.
This is a fantastic opportunity to make a real difference in the lives of people affected by homelessness. If you are a motivated and empathetic individual who is passionate about delivering exceptional supporter care, we encourage you to apply.