At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeAt our HR Shared Services Department in Medtronic, plc, we focus onadministrative, project, operational and data support for all elements of the employee experience, while maintaining and meeting core business objectives. We strive to deliver in the execution of core processes, in order to ensure consistency, effectiveness and efficiency promoting use and adoption of our HR technology platforms.Total Reward Operations are directly involved in providing customers (Benefit/Compensation COE, AskHR, Employees, Vendors) with accurate, consistent, and timely responses to their questions and issues regarding all things Compensation and Benefit related. This is carried out through developing an in-depth understanding of the customer's needs and engaging with customers to ensure quality of response, contributing to the continuous development of knowledgebase tools to provide consistent response to customers, escalates cases in a timely way to appropriate Subject Matter Expert (SME) if functional expertise is required and promotes the use of self-help tools such as Workday and knowledgebase to encourage customers to answer questions on their own.Come for a job, stay for a career A Day in The Life Of: Support employee insured benefit renewals and recommendations with local broker, ensuring information are accurate and timelyMaintain information as needed for all or some of the following programs: retirement plan, saving programs, pension programs, group life insurance, sick leave, long-term disability, health insurance programs, vacation, holidays, paid/unpaid leaves of absence, wellness programsSupport COE partners with implementation of global benefits administration technologyAssist COE partners with other relevant ongoing initiativesReview and update employee communications where necessaryProvide ongoing maintenance of all Total Reward Operation material on our internal HR PortalDeliver exceptional customer service by researching and ensuring timely responses to employee escalations, to ensure we meet agreed upon SLAAssist with policy creation where neededProvide interactive support with Payroll and Finance to ensure proper payment, funding and taxation of employee programsHelp identify process improvement and best practice opportunities to current business / work processesSupports special projects as neededKey Skills & Experience Relevant Human Resources, benefits, compensation, payroll or finance experience and degree would be advantageousFluent in English is a necessity, knowledge of other languages would be an assetProficient in Workday, Excel, Word, Power Point and OutlookStrong written and verbal communication skills, relationship building, negotiation and interpersonal skillsAbility to meet tight deadlines, work on several projects simultaneously and work independently and in a team environmentAbility to prioritize tasks and recognize when escalation is necessaryAbility to work with highly confidential data and always maintain confidentiality.Medtronic work experience – Knowledge of company products, company functions, and policies and proceduresStrong detail orientationPrevious experience in a customer service or high customer interactionGood judgment and problem-solving skillsMedtronic offer a competitive salary and flexible Benefits Package Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).About MedtronicWe lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.Learn more about our business, mission, and our commitment to diversity here